Building High Performance Business Relationships


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Those who purchase the book will receive electronic copies of the Tools and Resources that appear in the book. These Toolkits include PowerPoint presentations and support materials managers need to conduct a partnership meeting or a collaboration meeting.

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Douglas M. Lambert is the Raymond E. Mason Chair in Transportation and Logistics and Director of The Global Supply Chain Forum at The Ohio State University. He was the primary researcher for the project on partnerships that developed the Partnership Model and has facilitated numerous sessions using the model. Also, he was instrumental in the development of the Collaboration Framework. Dr. Lambert has served as a faculty member for over 500 executive development programs in North and South America, Europe, Asia and Australia. He is the author or co-author of seven books and more than 100 articles. In 1986, Dr. Lambert received the CLM Distinguished Service Award for his contributions to logistics management. He holds an honors BA and MBA from the University of Western Ontario and a Ph.D. from The Ohio State University.

A. Michael Knemeyer is an Associate Professor in the Department of Marketing and Logistics at The Ohio State University. His research focuses on developing and implementing collaborative business relationships. He was involved in the research to validate the Partnership Model and has been a facilitator for sessions using the model. One of these sessions resulted in the article, “We’re in This Together,” co-authored with Douglas M. Lambert that appeared in the Harvard Business Review, December, 2004. His work has been published in major academic journals and has been cited in leading practitioner journals. He received a BSBA in Business Logistics and Marketing from John Carroll University and a Ph.D. in Business Logistics from the University of Maryland.

John T. Gardner is a Professor of Marketing and Logistics at SUNY College of Brockport. He received his BS in Environmental Health and his MBA from East Carolina University, a MA and a Ph. D. in Marketing from The Ohio State University. His research interests include partnership formation and management of business-to-business relationships. He was a member of the research team that developed the partnership model and is a co-author of four articles published on the partnership research. In addition, he has facilitated sessions using the model and has participated in executive programs on how to use the model in North America, Europe and Asia. Professor Gardner was the recipient of the CLM Dissertation Award in 1990 for a dissertation which included both a set of structured case studies and a quantitative analysis of survey data.


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Building High Performance Business Relationships

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